The Challenge
When Barclays reviewed and refocused training throughout the whole bank, their programme reduced the size of the in-house delivery team and repositioned them to train at a more senior level. While this project was running, several delivery team members were working on new programmes to rationalise content. Barclays’ operational training costs were being driven by staff turnover running as high as 40% in some major city areas so it was crucial for them to keep basic training, such as cashier induction, flowing smoothly.

What we did
Norton brought in 18 trainers to work with the in-house team, covering ten locations for eleven months. We worked side by side with Barclays’ own trainers supporting them, sometimes co-tutoring, so that staff training never missed a beat throughout the whole project.

The Outcome
With Norton, Barclay’s in-house development and delivery team introduced a complete new training programme and provided a team who were all fully trained, with resources to fulfil the whole bank’s requirements.

During the project, the branches recruited and inducted the 3,000 staff they needed. Over a two year span of rationalisation, Barclays were able to reduce their operational training costs by 30%.

The Client
“This team met our strategic need at a crucial point in our restructure. We could not have kept the delivery on track without them. They made it all easy and cost effective. I strongly advise that Norton are your choice for training delivery.”
Melanie Simmonds, Barclays Bank