A survey within a major insurer revealed that 30% of employees who were dissatisfied were planning to leave the company. Dissatisfaction erodes loyalty and indicates a poor quality of internal work life. But how do you act effectively on that information to reduce attrition and rebuild loyalty?

At the Norton Group we take a root and branch approach. We ask questions at the highest level as well as engaging with employees on the front line through interviews, focus groups and other events. First we design a remedial plan of action, then build on that so you can motivate, reward and communicate better with all employees.

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